Customer Service Representative - North Aurora Adoption Center
Position Description
Our Customer Service Representatives are focused and attentive as they keep our animals in superior mental and physical health, and their environment clean and sanitized to the highest standards throughout the day. This position also ensures that every guest receives a positive experience that far exceeds their expectations. They warmly engage our potential adopters in conversation to assess their lifestyle, needs and wants in a pet to appropriately match and introduce animals in our care.

We are seeking candidates who truly enjoy interacting with and building relationships with a variety of people and are naturally welcoming, confident, and resourceful while exercising maturity and sound judgment.

Responsibilities include
  • Routinely tidying and sterilizing our animals’ living areas
  • Engaging animals with enrichment and physical activity throughout the day
  • Feeding the animals and when needed, medicating as directed by Anderson’s veterinary clinic
  • Staying observant of any changes to the animals’ physical health and behavior
  • Keeping the animal areas tidy, welcoming, and presentable at all times
  • Extending kind, efficient service without judgment to each guest, regardless of the reason
  • Ensuring that all areas of the adoption center are clutter-free and organized
  • Getting to know the health and personalities of the current adoptable animals, as this changes daily
  • Engaging potential adopters in respectful conversations while actively listening
  • Offering educated recommendations of available adoptable animals based on knowledge gained during conversation
  • Clearly communicate all appropriate information regarding the animal’s health and behavior during the adoption process
  • Other duties as assigned  
Other Expectations
  • Responds to questions in-person, on the phone, or via email in a timely, professional, and courteous manner. Seeks out resources when/if needed to provide accurate, helpful information
  • Ensure that all donors, both financial and in-kind, are thanked appropriately
Education/Skills/Expertise
While applicants who are proficient in the desired skills for this role and have open availability are preferred; candidates who may lack the skills, but demonstrate ambition, compassion, understanding of Anderson’s mission, and enthusiasm for our future will be given strong consideration.
  • Typical shifts are 8:00 am – 12:00 pm and/or 3:00 pm – 6:00 pm, 7 days a week. Occasional holiday and weekend shifts may be required  Bilingual Spanish fluency and open availability will be given preference
  • Thorough understanding of and ability to clearly convey positive reinforcement training methodology and aspects of common illnesses of dogs and cats to potential adopters
  • A deep appreciation of the importance of respect for all life and desire to model this behavior at all times when dealing with animals as well as other people
  • Knowledge of and support for Anderson’s mission/vision, and desire to advance the organization through strong customer relations
  • Can clearly, concisely and effectively communicate both verbally (in-person and over the phone) and in writing
  • Ability to walk, sit, stand, and/or endure occasional periods of high activity in all weather conditions
  • Strength and willingness to work with domestic animals with a variety of size and temperament
  • Exposure to animals and high noise levels. Potential exposure to zoonotic diseases, animal bites, and scratches
  • Attends monthly all-staff meetings 
  • Must have a valid IL driver’s license
About Us
Anderson Animal Shelter was incorporated in 1966 as the Humane Society of North Central Illinois. Over the years, the shelter has transitioned from a traditional community animal shelter to one of the most progressive humane societies of its kind. After the merger of Anderson Animal Shelter and Fox Valley Wildlife Center in February 2020, our organization currently cares for over 7,000 animals each year.

Anderson’s mission is to create mutually beneficial connections between people and animals through programs that raise awareness and inspire kindness, empathy, and respect throughout the community. Anderson is a 501c3 charitable organization and does not receive any federal or state funding. The shelter supports the compassionate and humane treatment of animals through direct care, humane education, and community outreach programs. With locations in the western suburbs of Chicago that include South Elgin, Bloomingdale, and North Aurora, they positively impact the community by supporting the human-animal bond.

Euthanasia statement
All volunteers and staff of Anderson Animal Shelter must understand and accept that, even though all reasonable accommodations are made to support the physical and emotional health of our shelter animals, there are situations in which animals must be euthanized.

Candidates with open availability are preferred. Please email resume and cover letter to opportunities@andersonanimalshelter.org for consideration.

NORTH AURORA

Adoption Center

180 N Randall Road

North Aurora, IL 60542

Next to Pet Supplies Plus

(847) 697-2880 ext 80

northaurora@andersonanimalshelter.org

Adoption Center Hours

By appointment only.

SOUTH ELGIN

Main Shelter

1000 S La Fox Street

South Elgin, IL 60177

(847) 697-2880

(847) 697-8229 fax

info@andersonanimalshelter.org

Adoption Center Hours

By appointment only.

FOX VALLEY WILDLIFE CENTER

Entrance is second door

1000 S La Fox Street

South Elgin, IL 60177

(847) 697-2880 ext. 25

contact@fvwc.org

Center Hours

By appointment only.

BLOOMINGDALE

Adoption Center

412 W Army Trail Road
Bloomingdale, IL 60108

Inside Petco

(847) 697-2880 ext 90

bloomingdale@andersonanimalshelter.org

Adoption Center Hours

By appointment only.

Shelter Holidays

New Year's Day  ·  Memorial Day  ·  Fourth of July  ·  Labor Day  ·  Thanksgiving Day  ·  Christmas Day

We will close at 3pm on Christmas Eve and New Year's Eve.

Anderson Animal Shelter is a registered 501(c)(3) non-profit recognized by the IRS.

Copyright © 2014-2020 Anderson Animal Shelter

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