Anderson’s Animal Behavior Helpline Coordinator is responsible for the overall management of

and prompt response to phone and email inquiries from the community seeking education and

professional guidance regarding companion animal behavior. This position requires a thorough

knowledge of and experience with facets of companion animal behavior including animal body

language, safe and low-stress humane handling, responsible pet ownership, positive

reinforcement training and behavior modification methods to help navigate pet owners through

challenging behaviors with the goal of keeping pets with their families and out of the shelter.

Position Type: Part-time (15-20 hours/week), Hourly, Non-Exempt

Reports to: Animal Behavior and Enrichment Manager


ESSENTIAL DUTIES AND RESPONSIBILITIES (to include, but not limited to)
  • Routinely check the Helpline voicemail box and emails and respond to inquiries in a timely manner.

  • Consistently provide excellent customer service.

  • Gather necessary information from clients to determine the appropriate course of action,

  • make concise decisions and sound advice grounded in good judgment. Document and follow up with clients appropriately.

  • Report Helpline activity and significant client concerns with Anderson’s Chief Operations Officer.

  • Work proactively and collaboratively with other department managers to anticipate and solve problems creatively when needed.

  • Build and nurture constructive, supportive relationships with Anderson staff, volunteers,adoptive families, fosters, visitors, constituents, community, and the public.

  • Represent Anderson Animal Shelter professionally and positively in the community, demonstrating full support of its mission, events, and programs.

  •  Promote a humane and caring attitude toward all animals to the public, staff, and volunteers leading by example.

  • Minimum of High School diploma (or GED/proficiency certificate) required.

  • Minimum of 5 years of training experience using positive reinforcement methods with emphasis on coaching owners through problem behaviors with their pets. Additional training/certification and understanding of common animal medical issues is highly preferred.

  • Ability to manage a schedule that may include evenings, weekends and holidays to ensure the success of the program.

  • Compassion and affection for animals of all kinds; concern for their welfare regardless of circumstance; and a willingness to accommodate animals in the workplace.

  • A deep appreciation of the importance of respect for all life; actively modeling this behavior at all times when dealing with other people.

  • Thorough knowledge of and support for Anderson’s organizational mission and vision, and desire to advance the organization through the development of strong, constructive community and customer relations.

  • Strong interpersonal skills; personable and outgoing; patience and maturity; and open-mindedness to appreciate differences in people.

  • Ability to remain calm, pleasant, clear-headed and professional when under stressful circumstances and communicating with highly emotional individuals.

  • Empathy for others and the ability to ask appropriate questions in an effort to gather pertinent information.

  • Highly skilled in active listening and information gathering using expertise in grammar, sentence structure and spelling with a low margin of error.

  • Proven past success in constructive conflict management and concise decision making with sound judgment.

  • Can clearly communicate effectively in a positive, educational manner in-person and via phone, email and video conferencing.


  • Shared office/cubicle space.

  • Exposure to animals and high noise levels.

  • Potential exposure to zoonotic diseases, animal bites and scratches.


Anderson Animal Shelter was incorporated in 1966 as the Humane Society of North Central Illinois. Over the years, the shelter has transitioned from a traditional community animal shelter to one of the most progressive humane societies of its kind. Anderson Animal Shelter collaborates with public and private organizations and individuals to shelter, care for and promote the adoption of stray and unwanted companion animals. We advocate for the compassionate and humane treatment of these animals through direct care, humane education and community outreach programs.



All volunteers and staff of Anderson Animal Shelter must understand and accept that, even though all reasonable accommodations are made to support the physical and emotional health of our shelter animals, there are situations in which animals must be euthanized.



Candidates with open availability are preferred. Email resume and cover letter to with the subject: HELPLINE for consideration. Please consider your commute before applying. 


Adoption Center

180 N Randall Road

North Aurora, IL 60542

Next to Pet Supplies Plus

(847) 697-2880 ext 80

Adoption Center Hours

By appointment only.


Main Shelter

1000 S La Fox Street

South Elgin, IL 60177

(847) 697-2880

(847) 697-8229 fax

Adoption Center Hours

By appointment only.


Entrance is second door

1000 S La Fox Street

South Elgin, IL 60177

(847) 697-2880 ext. 25

Center Hours

By appointment only.


Adoption Center

412 W Army Trail Road
Bloomingdale, IL 60108

Inside Petco

(847) 697-2880 ext 90

Adoption Center Hours

By appointment only.

Shelter Holidays

New Year's Day  ·  Memorial Day  ·  Fourth of July  ·  Labor Day  ·  Thanksgiving Day  ·  Christmas Day

We will close at 3pm on Christmas Eve and New Year's Eve.

Anderson Animal Shelter is a registered 501(c)(3) non-profit recognized by the IRS.

Copyright © 2014-2020 Anderson Animal Shelter

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